eGain

Profile

Rated #1 by Gartner

eGain Knowledge Hub™ improves NPS by 25 points and reduces customer service cost by 75% by delivering trusted answers from a single source of truth.

Powered by generative AI, it accelerates knowledge creation and curation by 5X and slashes knowledge gap by 80%.

The Hub unifies and orchestrates content management, AI, digital, and analytics capabilities with easy-to-use tools for knowledge managers and authors.

Categories

• AI Software, Platforms, and Tools
• Banking and Financial Services
• Customer Service and Customer Experience
• Education and Training
• Energy
• Generative AI and LLMs
• Government
• Healthcare
• Knowledge Management
• Legal
• Manufacturing
• Media/Entertainment
• Pharmaceutical, Life Sciences
• Retail and e-Commerce
• Technology
• Telecom