Customer service and customer support operations are no strangers to AI technologies. AI has long been embedded in the interactions between companies and their customers.
Marydee Ojala //
21 Nov 2024
The exponential advancement of AI technologies necessitates the implementation of robust governance frameworks to guide their responsible development and deployment.
Colin Levy //
24 Oct 2024
Data quality is the showstopper of AI. Many enterprise leaders who were hot on the business potential of AI are realizing that their efforts will be dead in the water if the data they are employing to train and populate their AI models is inadequate, inaccurate, or not timely.
Joe McKendrick //
10 Oct 2024
The past year has been an exhilarating one with AI and more specifically, generative AI (GenAI), quickly emerging as a transformative force, reshaping how businesses will operate, innovate, and interact with customers. As AI continues to gain prominence, its impact on enterprise data architecture is becoming increasingly apparent.
John O'Brien //
25 Sep 2024