Information retrieval, now more commonly known simply as search, is one of the earliest manifestations of using AI. Consequently, enterprise search is inseparable from AI and one of the most meaningful beneficiaries of the exponential advancements recently achieved by machine learning (ML)—the most accomplished expression of statistical AI.
Jelani Harper //
13 Jan 2025
Customer service and customer support operations are no strangers to AI technologies. AI has long been embedded in the interactions between companies and their customers.
Marydee Ojala //
21 Nov 2024
The exponential advancement of AI technologies necessitates the implementation of robust governance frameworks to guide their responsible development and deployment.
Colin Levy //
24 Oct 2024
Data quality is the showstopper of AI. Many enterprise leaders who were hot on the business potential of AI are realizing that their efforts will be dead in the water if the data they are employing to train and populate their AI models is inadequate, inaccurate, or not timely.
Joe McKendrick //
10 Oct 2024