Customer service and customer support operations are no strangers to AI technologies. AI has long been embedded in the interactions between companies and their customers.
Marydee Ojala //
21 Nov 2024
The exponential advancement of AI technologies necessitates the implementation of robust governance frameworks to guide their responsible development and deployment.
Colin Levy //
24 Oct 2024
The past year has been an exhilarating one with AI and more specifically, generative AI (GenAI), quickly emerging as a transformative force, reshaping how businesses will operate, innovate, and interact with customers. As AI continues to gain prominence, its impact on enterprise data architecture is becoming increasingly apparent.
John O'Brien //
25 Sep 2024
In 1950, Alan Turing suggested a test to determine if computers could mimic human intelligence well enough that an impartial observer could no longer tell the difference. We are still talking about the Turing Test almost 75 years after its inception.
Daniel W. Rasmus //
10 Sep 2024