Enterprises increasingly rely on chatbots, voicebots, and virtual assistants to service more customers without adding to their staff count. These devices can be connected by a single underlying software platform, although there are several companies that use these devices independent of each other.
Phillip Britt //
13 Feb 2025
Information retrieval, now more commonly known simply as search, is one of the earliest manifestations of using AI. Consequently, enterprise search is inseparable from AI and one of the most meaningful beneficiaries of the exponential advancements recently achieved by machine learning (ML)—the most accomplished expression of statistical AI.
Jelani Harper //
13 Jan 2025
This article discusses the importance of context in enterprise data for generative AI (GenAI), and, in fact, for any AI initiative.
Seth Earley //
18 Dec 2024
Customer service and customer support operations are no strangers to AI technologies. AI has long been embedded in the interactions between companies and their customers.
Marydee Ojala //
21 Nov 2024