TCS Plans to Reinvigorate Xerox’s Technology Services with GenAI

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, is expanding its partnership with Xerox, working on a landmark, end-to-end transformation program designed to fast track the evolution of the company to a simplified, services-led, software-enabled organization.

Under the agreement, TCS will consolidate Xerox’s technology services to improve business outcomes, migrate complex legacy data centers to the Azure public cloud, deploy a cloud-based Digital ERP platform to transform business processes, and incorporate generative artificial intelligence (GenAI) into operations to help drive sustainable growth.  

TCS will develop a new agile, cloud-first operating model for Xerox. Leveraging the deep capabilities of its service practices such as AI.Cloud, Enterprise Solutions (including TCS Crystallus) and Cognitive Business Operations (including TCS Cognix), TCS will also build an AI-first enterprise platform for Xerox.

These TCS capabilities will be combined with the expertise of industry partners such as leading hyperscalers and AI solution providers, according to the vendor.

“This digital transformation initiative is an important enabler for reinventing our operating model to simplify our geographical offering and operational footprint while transforming our clients’ experience. We believe TCS is the right partner to deliver such a complex program given their proven experience both within Xerox and across the industry,” said Tino Lancellotti, chief information officer, Xerox.

Xerox’s shift to a cloud-first, digital services-led organization is a key milestone in its multi-year Reinvention unveiled in 2023 to transform its revenue mix and deliver sustainable profits, according to the company.

“Xerox and TCS have been on a collaboration and co-innovation journey for over two decades, which has grown from strength to strength transforming business functions from finance to HR along the way. We are now excited to partner with Xerox to support their reinvention to create the foundation for long-term, sustainable growth by establishing the digital core leveraging cloud, AI and next-generation enterprise platforms,” said V Rajanna, president, technology, software and services, TCS.

TCS has forged significant partnerships with leading universities such as Carnegie Mellon and Cornell Tech University to fuel innovation in North America.

For more information about this news, visit www.tcs.com.