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Exploring the ‘SIX D’S’ Framework for Language Model Training and AI Agent Creation

The integration of AI into customer service and support is by no means a futuristic vision—it is a present-day reality. AI is reshaping how organizations engage with their customers.

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Enterprise AI Case Studies

Eletrobras Selects C3 AI to Scale Enterprise AI Across Latin America’s Largest Power Utility

C3 AI, the Enterprise AI application software company, announced a partnership with Eletrobras, Latin America's largest power and utility provider, to scale C3 AI Grid Intelligence for real-time fault monitoring and resolution across all of Eletrobras' operations centers.

Kyndryl Builds 100 AI Agents in 100 Days with Google Cloud

Enabled by Google Cloud's enterprise AI technology, Kyndryl—a leading provider of mission-critical enterprise technology services—has developed 100 real, scalable AI agents in just 100 days.

With IBM Consulting, Nedgia Dramatically Improves its Contact Center with Virtual AI Agents

Nedgia, the gas distributor of the Naturgy Group, has recently implemented generative AI agents to improve its customer service model with the help of IBM Consulting.

RateGain and Cloudbeds Partner to Enhance Hospitality Distribution with AI-Powered Capabilities

RateGain Travel Technologies Limited (RateGain), a global leader in AI-powered SaaS solutions for travel and hospitality, is partnering with Cloudbeds, the AI-powered platform fueling hotel growth.

Enterprise AI Opinions & Analysis

Building Collaborative Intelligence in Legal Practice

The legal function's relationship with AI has evolved beyond cautious implementation into a fundamental reexamination of purpose. As business leaders scrutinize the very foundations of legal services, collaborative intelligence emerges not merely as a technological enhancement but as a pathway to reinvention.

Devices Big and Small Can Learn What We Need Them to Learn

A few months ago, I noticed a non-trivial flaw in the setup of my home garage in Colorado. My driveway is tilted downward at approximately 10%. It is a lovely driveway despite settling ground underneath cracking the concrete about a dozen times, but nonetheless, it is a beautiful addition to my home.

From Market Adoption to Meaningful Integration

When Geoffrey Moore wrote Crossing the Chasm in 1991, he illuminated the gap between early adopters and mainstream markets, becoming a cornerstone of enterprise technology thinking. But AI doesn't play by those rules.

The Law’s Human Guardrails in the AI Era

As AI transforms the legal landscape, a tension emerges between technological possibility and professional responsibility. In law firms across the country, partners and associates navigate a new reality in which AI can analyze thousands of documents in minutes but might miss the subtle nuances that an experienced attorney would catch immediately.